Clerk-Call Center

 Clerk-Call Center

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Details

Full job description

Job Snapshot

• Employee Type:
  
  Full-Time
• Location:
  
  Ocoee, FL, USA
  Ocoee, FL
• Job Type:
  
  Admin - Clerical
  Customer Service
• Experience:
  
  Not Specified

Job Description

As one of the nation’s premier minority-owned companies, we are a high performance provider of business process solutions, facilities management and infrastructure support services to government and commercial markets.

Using a computerized system, responds to customer inquiries in a call center environment. May perform one or more of the following:

• Responds to telephone inquiries and complaints using standard scripts and procedures
• Gathers information, researches/resolves inquiries and logs customer calls
• Communicates appropriate options for resolution in a timely manner
• Informs customers about services available and assesses customer needs
• Provides functional guidance, training and assistance to lower level staff as mentor
• Provides assistance, training and troubleshooting support to lower level staff as mentor
• Schedules work to ensure accurate phone coverage; monitors priority of calls and shifts escalated calls to assure resolution to problems
• Assists in planning and implementing department goals and makes recommendations to management to improve efficiency and effectiveness
• All other duties as assigned

We proactively offer employment and advancement opportunities for individuals from all backgrounds. By engaging in a diverse workforce and using a diverse groups of suppliers, we position ourselves to successfully compete in a 21st Century global economy.

Other details

• Pay Type : Hourly