Customer Care Representative - Helping the Customer!

Customer Care Representative - Helping the Customer!

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Full job description

Title: Customer Care Representative

Location: Onsite in Coppell, TX

Salary: $15.00 / hour or $16.00 / hour if you are bilingual in Spanish.

Do you enjoy working with customers and helping them solve problems? If so, please consider this opportunity.

What’s in It for You:

• Opportunity to use your interpersonal skills to assist customers who need payment plans or other debt solutions.
• Multi-year contract

Responsibilities:

The Customer Care Representative will help set up payment plans, document account issues, and assist with offering long term solutions to lower the amount due.

Must be able to:

• Listen and offer solutions to upset customers
• Represent our clients in a positive, professional, and ethical manner while working to exceed customer and company expectations
• Follow Collection laws, processes and procedures
• Identify and escalate priority issues to the leadership team
• Accurately process and record call transactions
• Stay current on system changes, Collection law updates and training
• Manage call time effectively in order to meet performance criteria objectives

Qualifications:

• Excellent phone etiquette with the ability to speak clearly and professionally
• Experience with debt collections, call center work, or soft sales is a plus
• Must have a friendly and positive approach to difficult situations
• Ability to remain calm under pressure
• Type at least 25 wpm with >85% accuracy